Online Privacy & Terms of Use

Online Privacy and Terms of Use

Your Online Privacy   |   Terms and Conditions of Use   |   User Submissions

Your Online Privacy

Southside Behavioral Health (“we” or “us”) values its visitors’ online privacy. We aim to uphold the highest industry standards in online privacy and permission marketing and are committed to protecting the online privacy of our website visitors, clients and interested parties. This privacy policy is effective Dec. 1, 2020, and summarizes the type of information we might collect from a website user or other visitor (“you”), and what we will and will not do with it.  

Please note that this online privacy policy does not govern the collection and use of information by companies that Southside Behavioral Health does not control, nor by individuals not employed or managed by Southside Behavioral Health. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information.

What we do with your personally identifiable information

It is always up to you whether to disclose personally identifiable information to us, although, if you choose not to disclose certain information, you may have to use another method to contact us to participate in certain events or services. 

“Personally identifiable information” means information that can be used to identify you as an individual, such as, for example:

  • your name, email address, phone number, and home address.
  • any account-preference information you provide us 
  • your computer’s domain name and IP address, indicating where your computer is located on the Internet 
  • session data for your login session, so that our computer can ‘talk’ to yours while you are logged in

If you do provide personally identifiable information to us, either directly or through a reseller or other business partner, we will:

  • not sell or rent it to a third party without your permission — although unless you opt out (see below), we may use your contact information to provide you with information we believe you need to know or may find useful, such as (for example) news about our services and products and modifications to the Terms of Service;
  • take commercially reasonable precautions to protect the information from loss, misuse and unauthorized access, disclosure, alteration and destruction;
  • not use or disclose the information except:
    • as necessary to provide services or products you have ordered, such as (for example) by providing it to a carrier to deliver products you have ordered;
    • in other ways described in this privacy policy or to which you have otherwise consented;
    • in the aggregate with other information in such a way so that your identity cannot reasonably be determined (for example, statistical compilations);
    • as required by law, for example, in response to a subpoena or search warrant;
    • to outside auditors who have agreed to keep the information confidential;
    • as necessary to enforce the Terms of Service;
    • as necessary to protect the rights, safety, or property of Southside Behavioral Health, its users, or others; this may include (for example) exchanging information with other organizations for fraud protection and/or risk reduction.

Other information we collect

We may collect other information that cannot be readily used to identify you, such as (for example) the domain name and IP address of your computer. We may use this information, individually or in the aggregate, for technical administration of our website(s); research and development; customer and account administration; and to help us focus our marketing efforts more precisely.


In order for this site to work properly, we sometimes place small data files called cookies on your device.

What are cookies?

A cookie is a small text file saved on your computer or mobile device by a website when you visit The cookie enables the website to remember your actions and preferences such as login, language, font size and other display preferences to keep you from having to re-enter them on every visit to the website or when browsing from page to page.

How do we use cookies?

A number of the pages on our website use cookies to remember:

  • Your display preferences, such as contrast and color settings or font size
  • Whether or not you have already replied to a survey popup that asks you if the content was helpful or not so that you won’t be asked over and over again
  • Whether or not you have agreed to our use of cookies on this site

In addition, some embedded videos in our pages use a cookie to anonymously gather statistics on how you got there and what videos you viewed. Although enabling these cookies is not strictly necessary for the website to work, it will provide you with a better browsing experience. Cookies can be deleted or blocked, but some features of this site may not work as intended should you do so. The cookie-related information is not used to identify you personally and the pattern data is fully under our control. The cookies on this website are not used for any purpose other than those described here.

How to control cookies

You can block and/or delete cookies as you wish using your browser settings. You can delete all cookies that are already on your computer and you can set your browser to prevent them from being placed. By doing this you may have to manually adjust some preferences every time you visit and some services and functionalities may not work.

External data storage sites

We may store your data on servers provided by third-party hosting vendors with whom we have contracted.

Your privacy responsibilities

To help protect your privacy, be sure:

  • not to share your user ID or password with anyone else;
  • to take customary precautions to guard against “malware” (viruses, Trojan horses, bots, etc.), for example by installing and updating suitable anti-virus software.

Notice to European Union users

Southside Behavioral Health operations are located in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) to the United States. By providing personal information to us, you are consenting to its storage and use as described herein.

Information collected from children

You must be at least 13 years old to use Southside Behavioral Health‘s website(s) and online service(s). Southside Behavioral Health does not knowingly collect information from children under 13. (See the [U.S.] Children’s Online Privacy Protection Act.)

Changes to this online privacy policy

We reserve the right to change this online privacy policy as we deem necessary or appropriate because of legal compliance requirements or changes in our business practices. If you have provided us with an email address, we will endeavor to notify you, by email to that address, of any material change to how we will use personally identifiable information.

Questions or comments?

If you have questions or comments about Southside Behavioral Health’s online privacy policy, send an email to, or contact us via any of the ways described on our Contact Us page.

Terms and Conditions of Use

These terms and conditions (the "Terms") tell you the terms on which you may use this website.

Please read these Terms carefully before using this website as these will apply to your use of it. By using this website, you confirm that you accept these Terms and you agree to comply with them. If you do not agree to these Terms, please do not use this website.


By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trade mark law.


The copyright is owned by Southside Behavioral Health, and pages are marked as such. Permission is granted to website visitors to make fair use of the contents, as per If you are in doubt about whether your use constitutes fair use, please send a request for explicit permission to copy the contents to


Neither Southside Behavioral Health nor any SBH employee warrants the accuracy, reliability or timeliness of any information published by this website, nor endorses any content, viewpoints, products or services linked from this system, and shall not be held liable for any losses caused by reliance on the accuracy, reliability or timeliness of such information. Portions of such information may be incorrect or outdated. Any person or entity that relies on any information obtained from this system does so at his or her own risk.

Links and mentions

This website contains hypertext links to external websites and pages containing information created and maintained by public and private organizations. The inclusion of a hypertext link to an external website is not intended as an endorsement of any product or service offered or referenced on the linked website, the organizations sponsoring said website, or any views that might be expressed or referenced in the website. Southside Behavioral Health is not responsible for the content on any of these external websites. Hypertext links to external websites and pages may be removed or replaced at any time without notice.

Reference herein to any specific commercial products, processes or services by trade name, trademark, manufacturer or other mark does not constitute or imply its endorsement, recommendation or favoring by Southside Behavioral Health. The information and statements contained on this site shall not be used by other parties for the purposes of advertising, nor to imply the endorsement or recommendation of Southside Behavioral Health.

Site Terms of Use Modifications

Southside Behavioral Health may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Governing Law

Any claim relating to Southside Behavioral Health's website shall be governed by the laws of the Commonwealth of Virginia without regard to its conflict of law provisions. 

Southside Behavioral Health User Submissions Policy

“User Submissions” means all narratives, comments, feedback, suggestions, written materials of any kind, photos, songs, performances, pictures, e-mail and similar information or materials that you submit to Southside Behavioral Health.

The sender of any information to Southside Behavioral Health is fully responsible for its content, including its truthfulness and accuracy and its non-infringement of any other person’s proprietary or privacy rights. You also warrant that your User Submission is not confidential or secret and that it is owned entirely by you.

Southside Behavioral Health reserves the right to review, edit, delete, display or not display any such User Submission. In addition, Southside Behavioral Health reserves the right to remove previously published User Submissions from its website at any time, for any reason, or for no reason, without notice and at its sole discretion. If Southside Behavioral Health removes your User Submission from its website(s), Southside Behavioral Health assumes no responsibility for the backup of any such User Submission.

User Submissions displayed on Southside Behavioral Health’s website(s) may not represent your own view or the view of Southside Behavioral Health or its employees. Through your use of Southside Behavioral Health’s website(s), you may be exposed to User Submissions that you find offensive, objectionable, harmful, inaccurate or deceptive. You assume all associated risks.

Except as expressly stated and agreed upon in advance by Southside Behavioral Health, no confidential relationship will be established if any user of this site should make any oral, written or electronic communication to Southside Behavioral Health (such as feedback, questions, comments, suggestions, ideas, etc.). Such communication and any information submitted therewith will be considered non-confidential, and Southside Behavioral Health will be free to reproduce, publish or otherwise use such information for any purposes whatsoever including, without limitation, the research, development, manufacture, use or sale of products or services incorporating such information.

Intellectual property

By providing User Submissions, you agree to the following terms:

Southside Behavioral Health will not have any ownership rights over your User Submissions; however, by submitting content you grant Southside Behavioral Health a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, sub-licensable through multiple tiers, and transferable license to use, reproduce, distribute, prepare derivative works of, display, perform, commercialize, and otherwise exercise all rights in and to the User Submission in any media formats and through any media channels now known or hereinafter invented or discovered for any purpose consistent with Southside Behavioral Health’s mission and vision. Such license includes all rights and permissions to reproduce your likeness, name and any other personal information that you choose to submit as a part of the User Submission. You also grant each user of or our services a non-exclusive license to access your User Submission, and to use, reproduce, distribute, display, link to and perform such User Submission.

Please note that ideas you post and information you share may be seen and used by other website users, and we cannot guarantee that other users of the website will not use the ideas and information that you share on the site. Therefore, if you have an idea or information that you would like to keep confidential and/or don’t want others to use, or that is subject to third-party rights that may be infringed by your sharing it, do not submit it to Southside Behavioral Health.

Southside Behavioral Health is not responsible for a user’s misuse or misappropriation of any content or information posted on the site.

Your User Submissions

You understand that when you submit a User Submission, you are granting Southside Behavioral Health a license to display the User Submission on its website(s), in connection with our services, or otherwise as set forth in these Terms of Use. Whether or not your User Submission is published, Southside Behavioral Health guarantees no confidentiality or anonymity with respect to your User Submission. While you don’t have to include your name, your likeness, or any other specific information in the User Submission you send, if your video or other User Submission conveys your name, your likeness, (or other identifying information in the background of your video) you understand and agree that this information may be displayed on Southside Behavioral Health’s website(s) along with your User Submission. Accordingly, please review your User Content carefully prior to submission to ensure it contains no information that you are not comfortable sharing.