Nicole Lewis is the Director of Quality and Compliance for Southside Behavioral Health. She has been with SBH since 2019. Her department provides support with continuous quality improvement throughout the agency, medical records, and management of our electronic health record. Nicole’s department is responsible for the agency’s performance contract with the Department of Behavioral Health and Developmental Services, agency compliance with auditing entities, the Health Insurance Portability and Accountability Act, State Licensure, the Freedom of Information Act, agency Policies, and Procedures, and compliance of training of agency staff. She has a Bachelor’s of Science degree from Old Dominion University and a Master’s of Science degree from East Carolina University. Before joining SBH Nicole was an ICF Director for seven years at neighboring CSB. Nicole spends her non-work time with her daughter Ella, her husband Jason, two dogs Fancy and Chumlee, and cat Lilly. She and her family spend time exploring the state parks of Virginia and North Carolina as well as the many science centers and museums that are within driving distance.