Admissions & Intake
Southside Behavioral Health is making a small change to our appointment reminder system. Beginning August 17, 2026, appointment reminders by phone and text will be sent 48 hours before your scheduled appointment instead of 24 hours before. Receiving reminders earlier gives you more time to:
- Confirm your appointment.
- Reschedule if needed.
- Arrange transportation or other plans before your visit.
If you need to cancel or reschedule, please contact your local Southside Behavioral Health office as soon as possible. Early notice helps us offer appointment times to other clients who are waiting for care. Thank you for choosing Southside Behavioral Health. We appreciate the opportunity to serve you.
Take the first step in your recovery today.
We are currently able to offer appointments in-person, by telephone, or by video conferencing.
To learn more or for current clients to schedule, reschedule or cancel an appointment, contact your service location, phone numbers below.
For new clients or those interested in services, please walk-in to any of our Same Day Access Locations for an assessment. Scroll down to find a location closest to you.
Same Day Access
We honor our commitment to provide high quality services when they are needed most.
All locations are open the following hours, see below for address and phone number
BRUNSWICK
MECKLENBURG
HALIFAX
What to Expect
Front Desk
The front desk staff is there to complete your intake and ensure you get to the right place.
Reimbursement Services
Reimbursement technicians are available to meet with any client who needs assistance determining the services covered by their particular insurance and how much their out-of-pocket charges will be. If a client has no insurance, the reimbursement technician is able to provide a financial assessment to determine their individual cost for services.
Comprehensive Needs Assessment
One of our highly trained therapists will meet with you to complete a full assessment of your needs. During this meeting, you will be asked questions about your symptoms, your previous treatment and what your current needs are.
If your only request is for case management services, one of our qualified case managers will
meet with you to complete a case management assessment.
Follow-Up
After the initial intake and assessment, clients may be scheduled for follow-up appointments. If you do not meet criteria for our services, we may refer you to providers in our area that can better meet your needs.
At the time of appointment, please bring a picture ID, social security card (optional), insurance card (we accept many insurances including Medicaid), and proof of income (paycheck stub, W-2, SSI, unemployment, etc.) if you are not insured. Please also bring any guardianship documentation, custody documents and court orders that apply.
Need to submit a referral?
What our clients say about us
*Based on 2025 Client Satisfaction Survey Results
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Individualized Competent Care
Southside Behavioral Health provides individualized culturally competent care in our communities, by supporting wellness and quality of life in a recovery-oriented environment and professional manner.