FAQs
A community services board is a publically-funded entity responsible for providing mental health, intellectual disability, substance use, and prevention services for their local communities. Community service boards also offer 24/7 Emergency Services for prescreening and mental health emergencies.
We offer behavioral health, substance use, developmental disability, early intervention, prevention, and crisis services to the Virginia counties of Halifax, Mecklenburg and Brunswick.
Please call 1-434-572-6916 or fill out the form on our Contact Us page to give us more information.
To make an appointment, please call us at 1-833-272-2778 or visit our Contact Us page for more information.
At the time of appointment, please bring a picture ID, social security card (optional), insurance card (we accept many insurances), and proof of income (paycheck stub, W-2, SSI, unemployment, etc.) if you are not insured. Please also bring any guardianship documentation, custody documents and court orders that apply.
Yes, you may be seen at one of our locations in another county. For example, a resident from Brunswick may receive services in Mecklenburg if that is closer to their place of employment.
Yes, there is a fee. However, individuals paying out-of-pocket may qualify for discounted services based on our sliding scale.
Yes, Southside Behavioral Health accepts all insurance providers. However, at times, we must limit services to individuals based on insurance when we do not have providers or credentialed providers.
If you are currently uninsured, your payment may be based on a sliding scale determined by our reimbursement team.
Payment is due at the time of services.
If you are paying out-of-pocket or have private insurance, there is a $10 dollar no-show fee.
Our sliding scale is based on an individual's household income/dependents and is used to determine service fees.
A psychiatric crisis can include, but is not limited to suicidal/homicidal ideations, acute psychiatric symptoms, increased substance use, and/or sudden changes in a person's mental state.
Call 1-833-377-7272 immediately. Our Emergency Service Team is available 365/24/7 to help.
If you feel that there is an immediate need for help, call 911, a police officer will come and provide an initial assessment. When on the phone with 911, explain that you are calling in regard to a mental health emergency and need a Crisis Intervention Team (CIT) trained officer.
An Emergency Custody Order (ECO) is a legal court order that authorizes law enforcement to take a person into custody for a mental health evaluation. To begin the necessary action for an ECO, call 911 or a Magistrate.
This is a legal document requiring an individual to receive immediate hospitalization for further evaluation and stabilization on an involuntary basis.
This is a court process used to determine is an individual meets the necessary criteria for involuntary commitment and psychiatric hospitalization.
To join a FREE community training, visit our events page for more information on upcoming trainings being offered. Stay up-to-date on current trainings by following us on social media (https://www.facebook.com/southsidebehavioralhealth/) or joining our newsletter.
Call 1-434-572-6916 and ask to be transferred to the Records Officer.
Yes, we charge $6.50 per record request. However, if your doctor requests your records for continuation of care we will not charge them for the request.
Records requests are processed within 15 days from receipt of the request. If the request cannot be processed, the Records Officer will be in contact with you.
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Individualized Competent Care
Southside Behavioral Health provides individualized culturally competent care in our communities, by supporting wellness and quality of life in a recovery-oriented environment and professional manner.
